Scottsboro Water, Sewer, and Gas Board Privacy Policy (updated 1-1-2014)

At Scottsboro Water, Sewer, and Gas Board (SWSGB), we recognize and respect the importance of maintaining the privacy of our customers and have established this privacy policy as a result.  SWSGB is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when establishing new service, modify existing service, question information regarding your bill, or accessing our website, you can be assured that it will be in accordance with this privacy statement.

This privacy policy sets how SWSGB uses and protects any customer information that you give us when you apply for service or use our website.

What information do we gather?

·         Name, employer, and phone number

·         Social Security Number, DOB, Driver’s License Number

·         Contact Information, including email address

·         Other information relevant to customer surveys and/or offers

·         Other individual’s names who may reside within your household (minors excluded)

·         Billing and payment information (i.e. credit card number, bank account number)

Why do we gather the information?

To better understand your needs and to provide you with the best customer service, and in particular for the following reasons:


·         To protect against fraud, error, and theft of service

·         Internal record keeping

·         To improve our products and services

·         To contact you by email, phone, fax or mail

·         Paying bill via bank draft or online bill pay


To ensure your protection, we will not:


·         Release balance information to anyone who is not listed on your account

·         Release addresses or phone numbers to anyone who is not listed on your account

·         Assist people who are not on your account, that may request or inquire your account information



SWSGB is committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to secure the information we collect online.  Our web site encrypts your billing and payment information prior to transmission over the internet using secure socket layer (SSL) encryption technology.  This technology works best when the site is viewed using Microsoft’s Internet Explorer or Netscape Navigator.


Links to other web sites

Our web site may contain links to other web sites on the World Wide Web.  SWSGB is not responsible for the content or privacy practices or lack thereof by such other sites, nor do we make any representation or warranty as to the accuracy of the functioning of any other site, nor do we endorse the contents of such site or its accuracy of content.


Overall responsibility

It is our responsibility to protect all of your given information.  SWSGB will not sell or distribute personal information to third parties other than what is required to provide our services and process payments or as required by law enforcement or judicial authorities.  If changes are made to this policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.